Return Policy
May. 30,2023
Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit, restrictions apply. Please see below for more information on our return and exchange policy.
Damaged Item Return Policy
In the event your item is delivered damaged, it will be refunded or replaced at no expense. We will send you a return shipping label. Please follow the Return Process.
Returns
All returns must be postmarked within thirty-one (31) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.
Return Process
To return an item, place a request via our Return Portal. Package the item securely in its original packaging and include your proof of purchase, write the RMA number on the label, then mail your return to the following address:
KMH2 Creations
Attn: Returns
1900 E. 123rd St.
Burnsville, MN 55337
Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.
Refunds
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.
Restrictions
Personalized and custom-designed items cannot be returned. Please contact us to arrange for a refund or exchange of defective or damaged products otherwise they are ineligible for return.
Restocking Policy
Please note a 15% restocking fee will be charged for all returns. All sales are final on discounted items, and they cannot be returned.
Questions
Questions or concerns about our return policy? Please contact us at returns@kmh2creations.com